Terms & Conditions

Introduction

Welcome to our hotel booking platform. By accessing and using our services, you agree to be bound by these Terms and Conditions. These terms govern your use of our website, mobile applications, and all related services. If you do not agree with any part of these terms, please do not use our services.

Booking & Reservations

Booking Process

All bookings made through our platform are subject to availability and confirmation by the respective hotel. You will receive a booking confirmation via email once your reservation is successfully processed. Please verify all details in your confirmation email.

Booking Requirements

• You must be at least 18 years old to make a booking
• You must provide accurate and complete information
• You must have a valid payment method
• You agree to pay all applicable charges and fees

Price & Payment

All prices displayed are in the local currency and include applicable taxes unless otherwise stated. Payment is processed securely at the time of booking. We accept major credit cards, debit cards, and other payment methods as indicated on our platform.

Cancellation & Refund Policy

Cancellation Terms

Cancellation policies vary by hotel and booking type. The specific cancellation policy for your reservation will be clearly stated during the booking process and in your confirmation email. Please review these details carefully before completing your booking.

Standard Cancellation Timeline

Refund Processing

Approved refunds will be processed within 7-14 business days to the original payment method. Processing times may vary depending on your financial institution.

Check-in & Check-out

Standard check-in time is 3:00 PM and check-out time is 11:00 AM, unless otherwise specified by the hotel. Early check-in and late check-out may be available upon request and subject to additional charges.

Required at Check-in

• Valid government-issued photo identification
• Credit card for incidental charges and security deposit
• Booking confirmation number

User Conduct & Responsibilities

As a user of our platform, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Respect hotel property and other guests
• Comply with all hotel rules and policies
• Not use our services for any illegal or unauthorized purpose
• Note: Violation of these terms may result in immediate cancellation of your booking without refund and permanent ban from our platform.

Privacy & Data Protection

We are committed to protecting your privacy and personal information. Your data is collected, processed, and stored in accordance with our Privacy Policy and applicable data protection laws.

Data We Collect

• Personal information (name, email, phone number)
• Payment information (processed securely)
• Booking preferences and travel history
• Device and usage information

For complete details about how we handle your data, please review our separate Privacy Policy.

Liability & Disclaimers

Service Disclaimer

Our platform acts as an intermediary between guests and hotels. We facilitate bookings but are not responsible for the actual provision of accommodation services. Hotels are independent service providers responsible for their own services, amenities, and facilities.

Limitation of Liability

We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services or inability to access accommodation. This includes, but is not limited to, damages for loss of profits, data, or business opportunities.

Force Majeure

We are not responsible for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, war, terrorism, riots, or government actions.

Intellectual Property

All content on our platform, including text, graphics, logos, images, videos, and software, is the property of our company or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from our platform without our express written permission.

Dispute Resolution

In the event of any dispute arising from these terms or your use of our services, you agree to first attempt to resolve the dispute informally by contacting our customer support team. If the dispute cannot be resolved informally, you agree that any legal action shall be governed by the laws of the jurisdiction in which our company is registered, and you consent to the exclusive jurisdiction of the courts in that jurisdiction.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our platform. Your continued use of our services after any changes constitutes acceptance of the new terms. We encourage you to review these terms periodically to stay informed of any updates.