Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information
Introduction
Welcome to our Privacy Policy. This document explains how we collect, use, disclose, and safeguard your personal information when you use our hotel booking platform. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable data protection laws. By using our services, you consent to the data practices described in this policy. Please read this policy carefully to understand our practices regarding your personal information.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, password
- Booking Details: Travel dates, guest information, special requests
- Payment Information: Credit/debit card details, billing address
- Identity Verification: Government-issued ID, passport information
- Communication Data: Messages, reviews, feedback, customer support inquiries
Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, search queries, booking history, preferences
- Location Data: GPS coordinates, Wi-Fi access points (with your permission)
- Cookies & Tracking: Session data, analytics, advertising identifiers
Information from Third Parties
We may receive information about you from third parties such as partner hotels, payment processors, social media platforms (if you connect your account), and marketing partners to enhance your experience and provide better services.
How We Use Your Information
We use the collected information for various purposes, including:
Service Delivery
Process and manage your bookings, communicate with hotels, send confirmations, and provide customer support.
Payment Processing
Process payments, prevent fraud, detect security incidents, and maintain financial records.
Personalization
Customize your experience, provide personalized recommendations, and remember your preferences.
Marketing & Communications
Send promotional offers, newsletters, travel tips, and updates about our services (you can opt-out anytime).
Analytics & Improvement
Analyze usage patterns, improve our platform, develop new features, and enhance user experience.
Legal Compliance
Comply with legal obligations, enforce our terms, resolve disputes, and protect our rights and users.
Information Sharing & Disclosure
We may share your information with the following parties:
Hotels & Accommodation Providers
We share necessary booking details with hotels to fulfill your reservation. This includes your name, contact information, payment details, and special requests.
Service Providers
We work with trusted third-party service providers who assist us with payment processing, data analytics, customer service, marketing, and IT services. These providers are bound by confidentiality agreements.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, safety, or that of our users.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- SSL/TLS encryption for data transmission
- Secure payment processing with PCI DSS compliance
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Data encryption at rest and in transit
- Employee training on data protection practices
Important: While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Please use strong passwords and keep your account credentials confidential.
Your Rights & Choices
You have several rights regarding your personal information:
Access
Request a copy of your personal data we hold
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Portability
Receive your data in a portable format
Object
Object to certain data processing activities
Opt-Out
Unsubscribe from marketing communications
To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within 30 days.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.
Types of Cookies We Use:
- Essential Cookies: Required for basic site functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and choices
- Advertising Cookies: Deliver relevant ads based on your interests
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods:
- Account Data: Retained while your account is active and up to 7 years after closure
- Booking Records: Retained for 7-10 years for legal and tax purposes
- Marketing Data: Retained until you opt-out or for up to 3 years
- Support Communications: Retained for up to 5 years
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. Upon verification, we will promptly delete such information from our records.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards such as standard contractual clauses approved by regulatory authorities.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email, website notice, or in-app notification. Continued use constitutes acceptance of the updated policy.
Contact Our Privacy Team
Have questions about your privacy or this policy? We're here to help.
privacy@hotelbook.com
Phone
+1 (800) 123-4567
Address
123 Privacy Lane, Suite 456
Data Protection Officer
For specific questions about data protection, you can reach our Data Protection Officer at: dpo@hotelbook.com
SSL Secure
GDPR Compliant
PCI DSS
ISO Certified
By using our hotel booking services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described. Thank you for trusting us with your personal information.